Privacy Policy
Last updated: March 25, 2024
1. Introduction
At Mahalo Health, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the platform after the date such revised Privacy Policy is posted.
2. Information We Collect
We collect information that you provide directly to us. For example, we collect information when you create an account, update your profile, use the interactive features of our platform, participate in any interactive areas of our platform, request customer support, or otherwise communicate with us.
The types of information we may collect include your name, email address, postal address, phone number, medical information, and any other information you choose to provide.
Personal Information
When you register with us, we collect personally identifiable information, such as your name, email address, and other contact details. This information is collected on a voluntary basis when you register, fill out forms, or correspond with us.
Health Information
As a healthcare platform, we may collect protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act (HIPAA). This information is collected, used, and protected in accordance with HIPAA regulations and our Business Associate Agreements with covered entities.
Usage Data
We automatically collect certain information about how you access and use our platform. This includes technical information about your device, browsing actions, and patterns, such as:
- IP address
- Browser type and version
- Operating system
- Referral source
- Length of visit, page views, and website navigation paths
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our platform
- Process transactions and send related information
- Send administrative messages, such as confirmations, updates, and security alerts
- Respond to your comments, questions, and requests
- Provide customer service and technical support
- Monitor and analyze trends, usage, and activities in connection with our platform
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Personalize and improve your experience
4. How We Share Your Information
We may share your personal information with:
- Service providers who perform services on our behalf
- Professional advisors, such as lawyers, auditors, and insurers
- Government and regulatory authorities, when required by law
- Business partners, with your consent
- In connection with a business transaction, such as a merger, sale of assets, or bankruptcy
5. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our platform is at your own risk.
6. Data Retention
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. No purpose in this policy will require us keeping your personal information for longer than the period of time in which users have an account with us.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, such as:
- The right to access the personal information we have about you
- The right to request that we correct any personal information we have about you
- The right to request that we delete any personal information we have about you
- The right to opt out of marketing communications
To exercise any of these rights, please contact us at privacy@mahalo.health.
8. Children's Privacy
Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on our platform.
9. California Privacy Rights
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) regarding your personal information. For more information, please see our CCPA Compliance page.
10. International Data Transfers
Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the information, including personal information, to the United States and process it there.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Mahalo Health, Inc.
123 Innovation Way
San Francisco, CA 94107
Email: privacy@mahalo.health
Phone: +1 (800) 555-1234