Mahalo Health Sub-Processors
Last Modified: March 21, 2025
Mahalo Health assesses the legality, suitability and competence of all third parties engaged to assist with processing information to ensure compliance with applicable regulatory requirements. The following list provides high-level information related to approved third parties Mahalo Health may use to process Personal Data on behalf of Mahalo Health Customers. This list is subject to change at Mahalo Health's discretion.
| Subprocessor | Service Provided | Purpose of Processing | Processing Location | Headquarters Location |
|---|---|---|---|---|
| Amazon Web Services (AWS) | Cloud Service Provider | Hosting and storage services | Germany (Frankfurt) USA (Virginia) USA (Washington) | USA (Washington) |
| Box | Secure File Transfer | Study data transfer mechanism | Australia (Sydney; Melbourne) Canada (Montreal; Toronto) France (Paris; Marseilles) Germany (Frankfurt) Japan (Tokyo; Osaka) US (Multi-City) UK (London; Cardiff) | USA (California) |
| HCL Technologies | Help Desk Services | Phoneline operator and helpdesk support specialists | USA (Pennsylvania) India (Hyderabad) Japan (Fukuoka) | India (Noida) |
| Google Cloud Platform (GCP) | Cloud Service Provider | Hosting and storage services | Germany (Frankfurt) USA (Oregon) | USA (California) |
| MongoDB | Cloud Service Provider | Peer Virtual Private Cloud | Germany; USA | USA (New York) |
| OneTrust | Privacy Management Tool | Data Subject Request management | USA (Iowa) | USA (Georgia) |
| Salesforce | Case Management Tool | Help Desk customer support management | USA (Illinois) | USA (California) |
| Twilio | Communications Platform | Televisit instant messaging and connectivity management | USA (Virginia) | USA (California) |
| Transperfect | Translation Support | Live customer support translations | *Processing location may vary depending on need | USA (New York) |